We have listed some of our most popular questions here, 
  but are always available for you to contact us!

  Just call us at 1.888.894.5526, or

  Email us at CustomerService@BoEssentials.com, or

  Fill out our online form by Clicking Here.

                                                  Thanks, ~Bo

  Placing an Order Simply add your desired items to the shopping cart and proceed with our secure   checkout system using your Visa, MasterCard, Discover or American Express card. Payment information is transmitted via SSL encryption technology and you may complete the entire ordering process through our website.

  If you need any assistance with the ordering process, feel free to contact our concierge via phone (888.894.5526) or by e-mail via our contact form.

  Shipping & Handling
Bö Essentials is proud to offer a variety of delivery options through FedEx and our clients have the freedom to choose their preferred delivery method during checkout. For those who choose expedited shipping, please remember that our standard in-house processing time (2 business days) still applies; time-in-transit is in addition to our processing time.

Your order will be carefully packaged and prepared for shipment from our facility within 2 business days. Depending on your selected shipping method and location, you can anticipate an additional 1-5 days for delivery. We request that FedEx send a tracking number via email to each client upon shipment. This email serves as your confirmation of shipment and we suggest you retain it in your records until the order is received.

  Signature Release Delivery Options We require a Signature Release for all deliveries to a commercial address. This means that someone must be available to sign for your package at the shipping address when a FedEx driver attempts delivery. Please note that a driver will leave an Info Notice for you at the shipping address if no one is available when delivery is attempted. You have several options:

1) You may sign the release form and leave it on your front door for the driver. The gives FedEx permission to leave your package at your residence even if you're not home when they redeliver. This is obviously the most convenient option, but please note that signing this release means that you hold both FedEx and Bella Luccè harmless if your package is left at your request and swiped off the front porch before you can get to it. If you choose this option, then we will, unfortunately, be unable to file any claims with FedEx on your behalf.

2) You may choose to be available during the next business day for redelivery. Your FedEx driver automatically attempts delivery the next business day and choosing to be available during this time will ensure you can personally sign and receive your package safely. If you select this option, then you can retain your Info Notice for reference, but nothing needs to be signed and left on your door.

3) You may choose to pick up your package at the FedEx terminal at your convenience. In this case, please indicate your wishes on the Info Notice and leave it on your front door. Your driver will pick that notice and leave your package at the terminal for the next several days awaiting your pickup.

FedEx is required to attempt delivery 3 times before returning your package to the Bö Essentials offices. Please respond in a timely manner to any Info Notices left so that your package can be delivered expeditiously. If your package is returned to us after 3 delivery attempts have been made, then you will be responsible for any shipping fees associated with reshipment. This policy has been designed to offer you the safest, most reliable delivery possible and we appreciate your cooperation. If you have any questions about our delivery policy, please don't hesitate to contact FedEx's customer service department at 800.463.3339 or our offices directly at 888.894.5526.

  International Shipping
Bö Essentials is delighted to offer International Shipping to clients located in Canada, the European Union and throughout Oceania. International clients will need to register  BEFORE checkout to enable shipping options. Please choose from Global Express Mail (3-5 days for delivery) or AirMail Parcel Post (4-10 days for delivery). All international packages will be fully insured. Unfortunately, if you don’t see your country listed in the drop-down menu during checkout, then shipping to your locale is not available at this time. We’re working hard to expand our international capabilities and encourage you to check back soon. “Free shipping over $50” offer does not apply to destinations located outside the United States.

  Gift Packaging
Because exquisite skincare deserves equally elegant packaging, If you’d like us to tuck a complimentary hand-written gift message in with your order, please type your text (exactly as you’d like it to appear) in the appropriate section during checkout. We’ll be happy to inscribe one of our beautiful custom cards with your sentiments.

Looking for something truly extraordinary? We offer the following options:

1. Pre-Selected Gift Sets: Our elegant selection of gift sets fuses our most popular products with beautiful bamboo packaging. These convenient sets offer carefully-selected skincare favorites in a variety of price ranges. Prices shown reflect the finished packages as presented.

2. Gift Certificates: Bö Essentials offers gift certificates that may be applied to any purchase through our website. Certificates, from $25 to $250, are delivered instantaneously via email, so they’ll never know you were running a bit behind. It’s the ultimate marriage of flexibility and convenience.

Need some inspiration when choosing your gift? Contact our concierge at 1.888.894.5526.

  Samples
At Bö Essentials, we’re tremendous believers in getting more than you bargained for. As part of our mission to provide impeccable service, we’re happy to include several extra “surprises” with every shipment of our luscious skincare. Each order receives a complimentary samples of a few of our most popular products.

If you’re a retailer interested in carrying the Bö Essentials collection of products, please contact our offices at 888.894.5526 for more information. Once your request has been processed, we’ll direct you to our wholesale site and forward product samples and our latest catalogue by mail.

  Keeping in Touch
We’d love to be able to keep in touch! The best way to stay up-to-speed about our upcoming projects or newest product introductions is sign up for our monthly Newsletter. Our Newsletters are wonderful resource, offering at-home spa recipes, detailed explanations of Bö Essentials products and ingredients, articles about skincare and taking care of yourself naturally, plus the dish on all the goodies we can’t live without!

To be informed of our special offers and "Members Only" private sales and events, we invite you to become a registered Bö Essentials VIP. As an added benefit, we draw one name from our VIP list each month to win a special gift package valued at $50 or more. Complete the simple registration process and start enjoying your VIP status immediately!

Should you have questions about an existing order or need assistance placing a new order, our offices are staffed Monday through Friday from 9am until 5:30pm EST. You can reach us during those hours at 888.894.5526.

  Return Policy
If you’re anything less than thrilled with our products, please contact us, toll-free, at 888.894.5526 so that our concierge may assist you in the return of your items. We’ll gladly accept the return of any unsatisfactory product if received back in our offices within 15 days of delivery, custom items are eligiable for return unless they are defective, at that point the defective products will be replaced. Once we receive your return, we’ll issue a credit to our website for the initial purchase price. The credit may be used for any item from our website within 12 months of issue and you’re free to select another item(s) of your choosing. Please note that we do not offer credit back to your charge card and that both the original shipping fees and your return shipping cannot be included in the credit.

If you receive products which were damaged in transit, we must be notified within 48 hours of delivery. Please retain all packaging materials so that we may successfully file an insurance claim on your behalf.

  Sales Tax
Bö Essentials is required to collect Sales Tax on all orders shipped to Virginia addresses.

  Medical Disclaimer
Information on the Bö Essentials website is provided to help you choose which products are best suited to your needs and any information provided herein should not be construed as medical advice. If you have questions about a particular medical condition, please consult your physician. Never use cosmetic products on broken or irritated skin without first checking with a doctor. If you have a specific sensitivity or allergy, we suggest you carefully review the ingredient label of your chosen product before using and avoid any ingredients which you believe may cause a reaction. All Bö Essentials products are designed to be especially mild, formulated with nature in mind, though some individuals may still experience a reaction when using new products. If you experience a rash or irritation, please discontinue use immediately and consult a qualified physician.

  Bo Essentials | Bath Body and Home Bo Essentials is committed to providing luxurious, all natural Bath and Body products. To ensure strict quality control, our products are handmade in small batches in the USA using family recipes…. We source our raw ingredients from all over the world to ensure our customers receive the highest quality Bath and Body products. Our skin line has been developed with the highest standards to ensure that only the purest ingredients are used to benefit your skin type and skin care regime. To further your indulgences we allow you to develop your own unique scent for any of our products. Develop your own style! We can help you custom scent your Bath and Body products and once you have developed your personal blend you can scent all of your Bath and Body products, as well as, Perfume, Soy Candles and Diffuser Reeds. The sky is the limit! Need some help creating that perfect scent for you or that special someone? Call on any of our associates to help you with your personal scenting needs.

  Bo Essentials also has an extensive line of products to scent your Home. Our exquisite and unique Potpourris, Diffuser Reeds, Soy Candles and Burning Oils, to name a few, will entice you to …... Be creative. Create a special scent with several different products and individualize each room in your home. Not sure what to get? Give us a call at our store and will be happy to assist you in selecting the right product and guide you through creating the perfect scent. Custom gift baskets and gift sets are available to spice up your favorite holiday or thank that special someone.